Nestofiber is an employee workforce management and automation platform designed for Internet Service Providers (ISP), Broadband Operators, FTTH Providers, Sales Teams, and Field Technicians. This Privacy Policy explains how information is collected, used, and protected when using the Nestofiber application on iOS devices.
1. Information We Collect & Detailed Usage
Precise Location Information (Background Tracking)
PROMINENT DISCLOSURE: Nestofiber collects precise real-time location data to enable automated technician tracking, route optimization, and shift attendance verification EVEN WHEN THE APP IS CLOSED, MINIMIZED, OR NOT ACTIVELY IN USE.
This background location data is required and processed exclusively to:
Record employee duty attendance and shift tracking.
Verify automated field visits and client-site check-ins.
Optimize real-time route dispatches for field technicians during operational faults.
Automate travel history and mileage reporting for business reimbursement.
Manage broadband service installations and field complaint resolutions dynamically.
Session Termination and User Control: Background location tracking is strictly restricted to an active duty shift. The collection of background location data completely ceases the moment the user taps the "Logout" button inside the application interface. Logging out completely terminates the native tracking service and shuts down all background GPS hardware interactions.
Device Information
The application collects device-specific metadata for authentication and account security purposes:
Device Identifier (Vendor ID / UUID)
Device Model and Manufacturer
Operating System Version
Application Build Version
IP Address
Browser User-Agent Information
Phone Call Permission
The application requests phone system invocation permissions to allow field technicians to dial broadband subscribers, customers, and backend support structures seamlessly from within the ticket dashboard. The app does not handle, record, or store any call logs or voice data.
Attendance Information
Duty Check-In & Check-Out Timestamps
Attendance Status logs
Precise GPS Coordinates captured exclusively during attendance actions
Subscriber Management Data
Subscriber Name and Profile ID
Registered Mobile Numbers and Service Addresses
Broadband Plan/Package Assignments
Historical Operational Complaint Logs
Complaint Management Data
Technical Complaint Details & Service Requests
Field Technician Assignments & Resolution Updates
Sales and Lead Management Data
Lead and Customer Prospect Records
Field Sales Interaction Notes & Visit Metrics
2. How We Use Information
To power employee dashboard performance and field tasks.
To track shift attendance compliance and manage workforce deployment.
To process network complaints and route support personnel accurately.
To improve enterprise operational performance and identify layout gaps.
To protect enterprise corporate accounts against credential theft and fraud.
To fulfill technical audits or regulatory communication obligations.
3. Application Permissions Explicitly Required
Location Access ("Always Allow") – Mandatory for running background shift logging, deployment routing, and automated route auditing.
Phone Dialing Permission – Required for facilitating direct dial operations to subscribers.
Internet Access – Used to stream UI components and securely report updates to administrative backend servers.
Camera Permission (Optional) – Utilized selectively for employee attendance verification photos, document validation, or capturing physical complaint infrastructure images.
Photo Storage Permissions (Optional) – Used to load and upload documentation or compliance photos directly from the device gallery.
4. Information Sharing and Non-Disclosure
Nestofiber does not sell, lease, or rent personal data or location histories to any third-party marketing entities. Information is shared solely with:
The authorized administrative management panels of your employer/ISP organization.
Our secure server hosting providers essential to running app database systems.
Legal authorities only when mandated by prevailing laws.
5. Data Security
We execute robust technical and internal administrative frameworks (including SSL encryption over HTTPS) to defend user telemetry, customer accounts, and location records from unintended deletion, manipulation, or unauthorized inspection.
6. Data Retention and Account Deletion
Data is retained for as long as required by your employer's deployment structure. Users or administrative entities can request account deletions or wipe history logs by reaching out directly to system administrators or via our support network.
7. Children's Privacy
Nestofiber is built explicitly as a business-to-business (B2B) utility for active industrial technicians and corporate teams. It is not intended for or directed toward minors under 13 years of age.
8. Amendments to This Policy
We reserve the right to deploy updates to this policy. Any changes will immediately reflect dynamically on this destination URL along with a revised update timestamp.